Introduction to User Experience Research

Danielle Cooley

Half-Day Workshop: Monday, April 24th from 8:30 a.m. – noon


Explore the most popular user research techniques of today, including interviews, journaling, card sorting, tree testing, surveys, and field studies. Attendees should bring a laptop (not just a tablet!) for some of the hands-on exercises.

This workshop provides an essential introduction to people new to the field, and also can serve as a refresher for those already in the profession.


Danielle has over 15 years of experience in a multitude of user research and usability analysis methods utilized on a wide variety of applications, including hardware, Windows, web, telephone, and mobile. Her successful designs have been implemented at both large and small, public and private companies in many industries ranging from pharmaceuticals to car rental to financial services.

Active in the field, she was the conference co-director for the 2014 User Experience Professionals’ Association conference, founding Vice President of the Boston chapter of the Usability Professionals Association, and served as Panels chair and Experienced Practitioner co-chair for the 2007 and 2008 Usability Professionals’ Association Annual Conferences, respectively. She has a BE in Biomedical and Electrical Engineering from Vanderbilt University and a MS in Human Factors in Information Design from the Elkin B. McCallum Graduate School of Business at Bentley University in Waltham, MA.